Shipping Policy

Business Name: PrepHut
Website: www.dailycutlery.com
Customer Support: support@dailycutlery.com
Business Address: 181 Miller Street, North Sydney, NSW 2060, Australia

At PrepHut, we want ordering kitchen essentials to be straightforward from checkout to delivery. Whether you are purchasing a nutcracker for everyday use, a garlic peeler for meal preparation or a grater for your kitchen, this Shipping Policy explains how shipping charges are calculated and what to expect after placing an order.

1. Shipping Charges

PrepHut offers a simple shipping structure:

• Free standard shipping on orders with a merchandise subtotal of US$10 or more.

• US$5.99 standard shipping on orders with a merchandise subtotal below US$10.

The merchandise subtotal is the combined price of eligible products before shipping and any applicable taxes or other charges.

The applicable shipping fee will be displayed during checkout before you complete your purchase. Please review the final order summary to confirm the total amount payable.

Promotional offers or special delivery arrangements may have separate conditions if clearly presented at the time of purchase.

2. Order Processing

After an order is submitted, the relevant order information is processed so that the purchase can be prepared for fulfilment.

Processing may involve:

• Reviewing the order details.

• Confirming payment status.

• Checking product availability.

• Preparing the selected items for dispatch.

• Arranging the appropriate delivery service.

Processing time is separate from transit time. The time required to prepare an order may vary depending on product availability, order volume, weekends, public holidays and other operational factors.

Any specific processing estimate shown at checkout or in an order confirmation should be read together with this policy.

3. Order Confirmation and Dispatch Updates

After checkout, you should receive an order confirmation using the email address provided during purchase.

Where dispatch notifications or tracking details are available through the delivery service used for your order, they may be sent to you by email or made available through an order update.

Please check your inbox and spam or junk folders if you cannot locate an order-related message.

If you believe you have entered an incorrect email address or have not received confirmation, contact support@dailycutlery.com with the name used at checkout and any available payment or order details.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Before submitting your order, please check:

• Recipient name.

• Street number and street name.

• Unit, apartment or suite number, where applicable.

• Suburb, state and postcode.

• Country.

• Contact details requested by the delivery service.

If you notice an error after placing an order, contact us as soon as possible. We will make reasonable efforts to request an update before dispatch, but changes cannot be guaranteed once an order has been processed or transferred to a carrier.

Additional delivery costs or delays caused by incorrect or incomplete address information may be the customer's responsibility to the extent permitted by law.

5. Delivery Timeframes

Delivery timeframes may vary according to the destination, fulfilment arrangements, carrier network, public holidays, weather, peak shopping periods and other circumstances.

Any delivery estimate displayed on the website, during checkout or in an order notification is an estimate unless expressly stated otherwise.

We do not guarantee a particular delivery date unless a specific guaranteed service has been expressly offered and confirmed.

If your order appears to be delayed beyond the estimate provided, please contact support@dailycutlery.com. We will review the available order information and assist with reasonable enquiries.

6. Packaging and Product Protection

Kitchen tools may contain working edges, shaped components or moving parts. Products such as graters and nutcrackers should be handled with care during unpacking and use.

Orders should be prepared for dispatch using packaging reasonably suited to the items being shipped. Customers should inspect their parcels when received and contact us if an item appears to have been damaged during transit.

If a product arrives damaged, please email us with:

• Your order number.

• The name of the affected product.

• A description of the damage.

• Photographs of the product and packaging, if available.

We will review the issue and explain the next steps under our Return and Refund Policy and the Australian Consumer Law.

7. Missed Deliveries and Delivery Attempts

If a delivery cannot be completed, the carrier may follow its own procedures. Depending on the service and destination, this may include another delivery attempt, collection from a designated location or instructions for arranging redelivery.

Please follow any valid carrier notification and contact the carrier where the matter concerns a delivery attempt or collection arrangement.

If tracking information indicates an unusual delivery status or you cannot locate your parcel, contact us so that we can review the order information and assist where possible.

8. Incorrect, Missing or Incomplete Orders

If you receive an item different from the product ordered, or if an item appears to be missing, contact support@dailycutlery.com.

Please provide your order number and identify the affected product. Photographs of the received items and packaging may help us investigate.

We will review the order details and, where an error is confirmed, arrange an appropriate solution.

9. Lost or Unreceived Parcels

If your parcel has not arrived within the indicated delivery estimate, please contact us.

We may review the available tracking information and make reasonable enquiries with the relevant delivery provider. Depending on the circumstances, further information may be required to determine whether the parcel has been delayed, misdelivered or lost.

If an order is not delivered as agreed or within a period required by law, your rights under the Australian Consumer Law are not affected by the carrier's procedures.

10. Changes and Cancellations After Ordering

If you need to change or cancel an order, contact us promptly.

We will try to accommodate a request before the order enters fulfilment or dispatch. Once an order has been handed to a carrier, an address change or cancellation may no longer be possible.

If the order has already been dispatched, contact us to discuss the available options. Any applicable statutory rights remain unaffected.

11. International Orders and Additional Charges

If international delivery is offered for a particular order, the availability, delivery arrangements and any applicable duties, import taxes or customs charges will depend on the destination and the information presented during checkout.

Customers should review the final order information before purchasing. Any customs or import charges that may be payable should be assessed in accordance with the laws and procedures applicable to the destination.

12. Contact Us About Shipping

For order status questions, delivery concerns, address corrections or damaged parcels, contact:

PrepHut Customer Support
Email: support@dailycutlery.com
Website: www.dailycutlery.com
Business Address: 181 Miller Street, North Sydney, NSW 2060, Australia

Please include your order number in shipping enquiries so that we can identify the relevant transaction.

13. Australian Consumer Law

This Shipping Policy does not exclude or limit any rights available under the Australian Consumer Law.

If goods are not delivered as agreed, are not supplied within a legally reasonable time or otherwise fail to meet an applicable consumer guarantee, you may be entitled to a remedy under Australian law.

Nothing in this policy makes the customer responsible for a failure that the law requires PrepHut to address.