Privacy Policy

Business Name: PrepHut
Website: www.dailycutlery.com
Contact Email: support@dailycutlery.com
Business Address: 181 Miller Street, North Sydney, NSW 2060, Australia

PrepHut respects the privacy of visitors and customers. We understand that when you shop online, you may provide information that identifies you, helps us process an order or allows us to respond to a question. We take the responsible handling of that information seriously.

This Privacy Policy explains the types of personal information that may be collected through our website, how it may be used, when it may be shared and the choices available to you.

1. Scope of This Policy

This policy applies to personal information collected in connection with:

• Your use of www.dailycutlery.com.

• Purchases of PrepHut kitchen tools, including nutcrackers, garlic peelers and graters.

• Customer service enquiries and communications.

• Order fulfilment, delivery and after-sales support.

• Marketing communications where you have subscribed or otherwise consented where required.

• Other interactions with our website and online services.

This policy should be read alongside any privacy notices presented at checkout or when you use a particular website feature.

2. Personal Information We May Collect

Depending on how you interact with our website, PrepHut may collect the following categories of information.

Contact and identification information

This may include your name, email address, telephone number if supplied, and billing or delivery address.

Order information

When you make a purchase, information associated with the transaction may include the products ordered, quantities, order number, purchase date, delivery preferences, order status and relevant transaction records.

Payment-related information

Payments may be handled by third-party payment service providers. We may receive limited payment-related details, such as a transaction reference, payment status or masked payment information, where made available by the provider.

We do not intend to collect or store full payment card details through ordinary customer service communications. You should never send your complete card number, security code or account password to us by email.

Communications and customer service information

If you contact us, we may retain the content of your message and the information needed to investigate and respond to your enquiry. This may include return requests, delivery questions, product feedback and relevant photographs you choose to provide.

Technical and website usage information

When you visit our website, certain technical information may be collected by the website platform or service providers. Depending on the technologies enabled, this may include browser type, device information, IP address, pages viewed, referral information, approximate location derived from technical data and website interaction records.

3. How We Use Personal Information

PrepHut may use personal information for legitimate business purposes, including:

• Processing and confirming orders.

• Arranging payment processing and delivery.

• Sending order confirmations, dispatch updates and other transactional messages.

• Responding to customer enquiries and product complaints.

• Assessing return, replacement and refund requests.

• Maintaining transaction and business records.

• Detecting, preventing or investigating suspected fraud, misuse or security incidents.

• Maintaining and improving website functionality and customer experience.

• Understanding general shopping and website usage patterns where appropriate.

• Sending promotional communications where permitted by law.

• Meeting applicable legal, regulatory, accounting and record-keeping obligations.

We aim to collect and use information that is reasonably relevant to the purpose for which it is needed.

4. Cookies and Similar Technologies

Our website platform and any enabled third-party services may use cookies, pixels, tags or similar technologies.

These technologies may support essential website functions, remember certain preferences, maintain shopping cart activity, assist with security or provide aggregated information about website performance.

Where analytics or advertising technologies are enabled, they may help us understand how visitors interact with the website or measure the effectiveness of marketing activity.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functions, including shopping cart or checkout features.

The exact cookies and tracking technologies used depend on the services and integrations currently active on the website.

5. When We May Share Information

PrepHut does not describe customer information as being available for unrestricted use by third parties. We may disclose relevant information where reasonably necessary for the purposes explained in this policy.

Depending on the services used by our business, recipients may include:

Website and e-commerce service providers: Providers that host, maintain or support our online store and order management functions.

Payment providers: Providers that process payments, verify transactions or help detect suspicious activity.

Delivery and fulfilment providers: Carriers, logistics providers or fulfilment partners that require delivery information to transport an order.

Customer service and communication providers: Services used to manage enquiries, send transactional emails or support customer communications.

Analytics and technology providers: Providers that support website measurement, security or performance where those services are enabled.

Professional advisers and authorities: Legal, accounting, regulatory or government bodies where disclosure is reasonably necessary or required by law.

We seek to limit disclosures to information relevant to the service or purpose involved.

6. Overseas Disclosure and Service Providers

Some website, payment, hosting, analytics or communication providers may process information in countries outside Australia.

Where personal information is disclosed overseas, the applicable legal obligations will depend on the circumstances and the Privacy Act 1988 (Cth), including Australian Privacy Principle 8 where it applies.

The location and privacy practices of third-party providers may change. Customers should also review the privacy notices of payment providers and other third-party services when using their services.

7. Data Security and Retention

We take reasonable steps appropriate to the circumstances to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the systems used, safeguards may include access restrictions, account permissions, secure service connections and the security measures provided by our technology partners.

No online transmission or electronic storage method can be guaranteed to be completely secure. Customers should use strong passwords, protect access to their email accounts and avoid sending sensitive payment information through unsecured messages.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order administration, customer support, dispute resolution, accounting and legal compliance. Information may be securely deleted, de-identified or otherwise disposed of when it is no longer required, subject to applicable retention obligations.

8. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete, out of date or misleading.

To help us locate the relevant records, please provide your name, order number if applicable and a clear description of your request.

We may need to verify your identity before responding. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply, requests will be handled in accordance with the applicable requirements and permitted exceptions.

9. Marketing Communications

If you subscribe to promotional communications or otherwise provide consent where required, PrepHut may send updates about products, offers or other relevant store information.

You can opt out of marketing emails by using the unsubscribe link included in the message or by contacting us at support@dailycutlery.com.

Even if you opt out of promotional messages, we may still send essential transactional communications, such as order confirmations, delivery notices or responses to customer service enquiries.

10. Third-Party Websites

Our website may contain links to external websites or services. These third parties operate independently and may have their own privacy policies, security practices and terms.

PrepHut is not responsible for the privacy practices of websites that we do not operate. We encourage you to review the relevant privacy information before providing personal details to an external service.

11. Privacy Complaints

If you believe that PrepHut has mishandled your personal information, please contact us at support@dailycutlery.com.

Please describe the concern, identify the information involved where possible and explain the outcome you are seeking. We will review the matter and respond within a reasonable period.

Where the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

12. Australian Privacy Law

This policy is intended to support transparent privacy practices in Australia. The Privacy Act 1988 (Cth) and Australian Privacy Principles apply to entities covered by that legislation.

Some small businesses may be exempt from the Privacy Act, depending on annual turnover and other statutory conditions. Certain activities and categories of business are covered regardless of turnover, and an otherwise exempt business may also choose to opt in.

PrepHut does not make an assumption in this policy about whether every Privacy Act obligation applies to its particular business structure. Any applicable legal obligations will prevail over this policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website functions, service providers or legal obligations change.

The revised version will be published on www.dailycutlery.com with an updated effective date where appropriate. Your continued use of the website after an update does not remove any rights you may have under applicable privacy law.

14. Contact Details

For privacy questions, access requests, correction requests or complaints, contact:

PrepHut
Email: support@dailycutlery.com
Website: www.dailycutlery.com
Business Address: 181 Miller Street, North Sydney, NSW 2060, Australia