Refund policy
Return and Refund Policy
Business Name: PrepHut
Website: www.dailycutlery.com
Contact Email: support@dailycutlery.com
Business Address: 181 Miller Street, North Sydney, NSW 2060, Australia
At PrepHut, we believe that practical kitchen tools should make everyday food preparation easier, more comfortable and more enjoyable. Whether you are cracking nuts, peeling garlic or preparing freshly grated ingredients, we want you to feel confident about the products you purchase from us.
If an item is not suitable for your needs or something goes wrong with your order, this policy explains how to request a return, replacement or refund. It should be read together with your rights under the Australian Consumer Law.
1. Your Rights Under Australian Consumer Law
PrepHut complies with the Australian Consumer Law (ACL), contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Consumer guarantees apply to eligible products sold to Australian consumers. These guarantees include that products must be of acceptable quality, fit for their disclosed purpose, correspond with their description and match any applicable sample or demonstration model.
If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy, depending on the nature and seriousness of the problem.
Where a product has a major failure, you may generally choose between a refund and a replacement. Where the failure is minor and can be remedied, PrepHut may have the opportunity to provide an appropriate remedy within a reasonable time.
Nothing in this policy excludes, restricts or modifies any consumer right or guarantee that cannot lawfully be excluded under Australian law.
2. Change-of-Mind Returns
In addition to your statutory rights, PrepHut offers a voluntary change-of-mind return option.
You may request a return within 30 days of receiving your order if you decide that a product is no longer suitable, provided that the following conditions are met:
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The product is unused and in its original condition.
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The item has not been used for food preparation or food contact.
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The product is clean, undamaged and free from signs of wear.
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All supplied accessories, components and included parts are returned.
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The product is securely packed to prevent damage during transit.
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You can provide reasonable proof of purchase, such as an order confirmation or receipt.
For hygiene and product-condition reasons, our voluntary change-of-mind return option does not generally cover kitchen tools that have been used to handle food. This includes garlic peelers, graters and nutcrackers that have been used in food preparation.
Opening packaging to inspect a product does not automatically remove your rights under the Australian Consumer Law. The conditions above apply to our voluntary change-of-mind offer and do not limit statutory remedies for faulty, unsafe or misdescribed goods.
3. Products That Arrive Damaged, Defective or Incorrect
Please inspect your order when it arrives. If you receive a product that is damaged, defective, incomplete or different from what you ordered, contact us as soon as reasonably possible.
Examples may include:
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A nutcracker with a damaged hinge, broken handle or component that prevents normal operation.
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A garlic peeler that is materially different from its product description.
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A grater with a manufacturing defect or a damaged working surface.
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An item that arrives cracked, bent, broken or otherwise damaged in transit.
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A product that is missing a component advertised as included.
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A product that presents a safety issue during normal intended use.
Please email support@dailycutlery.com with your order number, a description of the problem and clear photographs or a short video where practical.
We may request additional information or arrange an inspection so that we can understand the issue and determine the appropriate remedy. We will not require you to pursue the manufacturer instead of contacting PrepHut about a product purchased from us.
If a product is confirmed to have a problem covered by the ACL, we will provide the remedy required by law. Depending on the circumstances, this may include repair, replacement, refund or compensation.
4. How to Request a Return
To start a return or product issue enquiry:
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Email support@dailycutlery.com.
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Include your order number and the email address used at checkout.
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Identify the product you wish to return.
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Explain whether your request relates to a change of mind, incorrect item, damage, defect or another concern.
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Attach photographs or supporting information if relevant.
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Wait for our response and return instructions before sending anything back.
Please do not send products to our business address unless we have confirmed in writing that it is the correct return destination. Our published business address is not necessarily a returns processing facility.
5. Return Shipping Costs
For approved change-of-mind returns, the customer is responsible for the reasonable cost of returning the product to the designated return address.
Where a return is required because a product does not meet a consumer guarantee, PrepHut will meet the reasonable return costs or make appropriate arrangements as required by the Australian Consumer Law.
If you pay return postage for an eligible faulty-product claim, please retain your postage receipt and provide it to us so that reasonable costs can be assessed for reimbursement.
6. Refund Assessment and Processing
Once a returned item has been received, where a physical return is appropriate, we will assess its condition and the reason for the request.
If a refund is approved, it will generally be issued to the original payment method. The time taken for the funds to appear in your account may depend on your bank, card issuer or payment provider.
Where the Australian Consumer Law requires a refund, it will be provided in accordance with those legal requirements. We will not substitute store credit or a voucher for a statutory refund unless you freely agree to that alternative.
For a voluntary change-of-mind return, the refund will cover the eligible product price. Original shipping charges, where applicable, are not automatically refundable unless required by law or agreed by PrepHut.
7. Order Cancellations
If you need to cancel an order, contact us as quickly as possible at support@dailycutlery.com and include your order number.
We will make reasonable efforts to stop an order that has not yet been processed or dispatched. Once an order has entered fulfilment or has been handed to a delivery provider, cancellation may no longer be possible.
If an order cannot be stopped, you may contact us after delivery to discuss the available options under this policy and the Australian Consumer Law.
Nothing in this section affects any cancellation or refund right provided by law.
8. Products Not Eligible for Voluntary Change-of-Mind Returns
The following are generally not eligible for our voluntary change-of-mind return option:
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Kitchen tools that have been used for food preparation.
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Products showing signs of wear, misuse, accidental damage or improper cleaning.
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Items returned with missing components or accessories.
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Products damaged after delivery through handling or use inconsistent with their intended purpose.
These exclusions do not apply where they would unlawfully restrict your rights under the Australian Consumer Law. A product that is faulty, unsafe, materially misdescribed or otherwise fails a consumer guarantee may still qualify for a statutory remedy.
9. Safe Use and Product Care
Kitchen tools should be used according to their product descriptions and any supplied instructions. Use a nutcracker only for suitable nuts and within its intended operating limits. Use graters carefully and keep fingers away from sharp working surfaces. Follow any product-specific instructions for cleaning and storage.
Damage caused by misuse, modification, abnormal force, neglect or failure to follow supplied instructions may not qualify as a product failure covered by consumer guarantees. This does not affect rights that apply where the product itself was defective or unsafe.
10. Contact Us
For return requests, refund enquiries or product concerns, please contact:
PrepHut Customer Support
Email: support@dailycutlery.com
Website: www.dailycutlery.com
Business Address: 181 Miller Street, North Sydney, NSW 2060, Australia
We appreciate the opportunity to review and resolve your concern fairly.
Australian Consumer Law Notice: Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.